IT Honors

Mansfield Oil, Hess recognized for technology innovation

GAINESVILLE, Ga. -- Mansfield Oil Co. and Hess Corp. were named by CIO magazine to its annual CIO 100 list. The 24th annual CIO 100 awards honored 100 companies that are using information technology in innovative ways to add value to their organizations.

This marks the second year in a row that Mansfield was named to this prestigious list. The 2011 awards recognized Mansfield's creation of an automated supply chain for renewable fuels in the U.S. The Renewable Fuel Network (RFN) provides efficiency and scalability to the supply, distribution and delivery of renewable fuels.

"Like the transportation sector itself, the commercial fuels business sector in North America is a mature industry," said Doug Haugh, CIO and EVP of Mansfield. "Such is largely not the case for renewable fuels. Through the development of RFN, we can now connect plants, refiners and customers in real-time. This cloud-based service integrates renewable fuels directly into the highly efficient traditional fuels supply chain in North America."

RFN offers a fully automated solution for time-sensitive EPA reporting of Renewable Identification Numbers (RINs) through the EPA Moderated Transaction System (EMTS), as well as comprehensive RINs management and trading efficiencies not typical in the renewables market today. Since the deployment of RFN, Mansfield has reduced labor costs while reducing the time to complete their RINS filing and compliance reporting by nearly 90%.

Gainesville, Ga.-based Mansfield has created a level of transaction transparency and efficiency in a marketplace that has relied traditionally on a manual, paper-laden supply chain. As demand for renewable fuels continues to grow, Mansfield's Renewable Fuel Network provides all segments of this complex infrastructure with a turnkey solution for sales, marketing, contracting, logistics planning, transportation scheduling, accounting and regulatory reporting, all while reducing costs for plants and customers.

About New York-based Hess Corp., CIO wrote:

"In outsourcing its Global Infrastructure Operations to IBM, Hess was surprised to learn that GIO had been experiencing its most severe category of IT problem an average of 100 times a month. Severity 1 problems, as they are called, cause a disruption of service to the business, and Hess found that resolving these problems was taking too much time and money.

"Working with IBM and other vendors, Hess streamlined problem-reporting procedures. It created a global service desk to be the single contact for all service requests and incidents. A major source of problems turned out to be with servers running Windows 2000, so Hess began a process to upgrade those servers.

"A monthly review of Severity 1 problems turned up several trends: For example, power outages in Equatorial Guinea were the primary cause of server problems in Africa, so the company upgraded its Uninterruptible Power Supply facilities. Severity 1 problems have been reduced by 70%, and more than half of all incidents now involve situations beyond Hess' control."

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