Technology/Services

Core-Mark Opens Up Delivery Status App Access

Distributor makes Track My Order tool available to all of its retail customers
Photograph courtesy of Core-Mark

WESTLAKE, Texas — Core-Mark International has made its free Track My Order delivery management tool available to all of the company’s 40,000 retail customers in the Unites States and Canada, the company said.

Introduced in early 2020 in select Core-Mark divisions, the application enables retailers to receive real-time updates on delivery status, either by email or text. It uses GPS technology installed in Core-Mark delivery trucks to track a truck’s exact location, enabling retailers to accurately anticipate delivery and schedule the staff needed to offload the truck and stock shelves.

“Without proper planning, wholesale deliveries can prove to be very disruptive to store operations and the consumer experience,” said Sandra D’Asaro, vice president of sales development, analytics and technology at Core-Mark. “With Track My Order, Core-Mark helps our retail customers pinpoint the time of delivery and more smoothly manage their labor needs when the delivery occurs. This saves them time and money.”

To get the information they need, customers can select from several Track My Order options. They can choose proactive estimated time of arrival alerts, such as when the truck leaves its distribution point or when the delivery is between 15 to 60 minutes away.

Track My Order is one of the tools and applications available through Core-Source, Core-Mark’s free portal for c-store operations management. The Core-Source dashboard features categorized information that simplifies how retailers access, view and leverage key business-driving data, such as their retailer analytics dashboard, planograms, invoices and customized marketing plans.

Westlake, Texas-based Core-Mark is one of the largest marketers of fresh, food and broad-line supply solutions to the convenience retail industry in North America. Founded in 1888, it offers a full range of products, marketing programs and technology solutions to approximately 40,000 customer locations in the United States and Canada through 32 distribution centers. Core-Mark services traditional convenience stores, grocers, drug stores, mass merchants, liquor and specialty stores, and other stores that carry convenience products.

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