7-Eleven Rolls Out Contactless Fuel Loyalty Program

Customers can authorize pump and payment with voice command through Siri
loyalty program
Photograph courtesy of 7-Eleven

IRVING, Texas 7-Eleven is now piloting Fuel Loyalty in participating 7-Eleven stores in North and South Orlando, Fla., North Texas and Woodbridge, Va. The Fuel Loyalty program is designed to provide contactless payment options to reduce touch and to drive instantaneous savings at the pump.

The internally developed technology allows customers to pay for fuel contact-free through the 7Rewards loyalty program found in the 7-Eleven app by using mobile payment options or Siri shortcuts on their Apple iPhone. The app offers Siri functionality which allows customers to use voice commands to pay for gas.

Customers who use the program will receive a discount of 11 cents per gallon on the first seven fill-ups (limit to 20 gallons per transaction) on all fuel grades; after which members will receive a 3-cent-per-gallon discount on all fuel grades (limitations applied per the 7-Eleven App). The per-gallon discount will automatically show on the pump display.

"Adding fuel savings takes the 7Rewards loyalty program to the next level," said Tarang Sethia, chief digital officer with 7-Eleven. "Fuel loyalty offers value with an elevated experience that allows customers to pump, pay and be on their way all without taking out their wallet! A contactless payment experience and fuel discounts… that's how we give customers power in the driver's seat."

How customers access fuel loyalty discounts:

  • Customers must be at a participating store and have a verified phone number in their 7Rewards loyalty program account. To activate the experience and discounts before stepping out of the car, customers select—or tell Siri to select—the fuel pump number and the desired fuel amount. Customers can choose the full tank option or pre-select their desired amount of fuel.
  • Customers can type in their 7Rewards verified phone number at the pump to get the fuel rewards.

Pay touchless for fuel loyalty discounts:

  • Mobile Pay. To pay via the 7Rewards loyalty program in the 7-Eleven app, customers may upgrade the 7-Eleven app to the most current version and set up a credit or debit card under payment in account settings. The app also accepts Google Pay or Apple Pay. Customers select their fuel pump number and choose a preferred fuel amount. To complete the purchase, customers must authorize the payment through the app.
  • "Siri, fuel now." To set up the Siri experience on iPhones, simply create a Siri shortcut in the most up to date 7-Eleven app. On the payment confirmation screen of the fuel loyalty program, customers will be prompted to set up a customized Siri shortcut that they can use at the pump. Once set up, customers won't have to open their app during future visits to get the fuel rewards or pay. Instead they can instruct Siri using their new shortcut to select a pump and authorize payment.

The fuel discount offer is only available at participating stores via the 7Rewards loyalty program, which is found in the 7-Eleven app. The national program allows members to earn and redeem points on most in-store purchases. Customers also have access to offers, exclusive discounts and interactive features. The 7-Eleven app is available for download on smartphones via the Apple App Store or via Google Play.

Irving, Texas-based 7-Eleven operates, franchises or licenses more than 70,000 c-stores in 17 countries, including more than 9,300 in the United States.

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