SAVANNAH, Ga. — Select Parker’s Kitchen locations in Georgia and South Carolina are deploying a remote service delivery platform from Guardian Fueling Technologies, powered by a collection of internet of things devices.
The cloud-based Guardian Connect service platform provides visibility for site-level fuel system performance and its Support Center technicians take immediate actions to remotely diagnose and repair any components that have failed, thus reducing the service cycle and improving fuel system uptime.
“The Guardian Connect remote service delivery platform is changing the way our customers view service responsiveness. The discovery and resolution of service issues before c-store customers or personnel are aware of them is really changing the service expectations in our industry,” said Scott Jones, senior vice president of Guardian Connect. “Our c-store operators want to deliver the best possible experience for their valued customers and our remote service platform improves uptime of the fuel system during peak periods and delivers higher scores on key customer satisfaction metrics like flow-rates and receipts printed with each transaction.”
Guardian Connect, launched by Orlando, Fla.-based Guardian Fueling Technologies in 2019, also delivers reduced maintenance costs by arming its more than 250 field technicians with remote diagnostic information, reducing time on-site and delivering more effective repairs. Smart dispatch of technicians with the parts most likely required to make a repair first trip is another benefit of the connection and remote diagnosis for Guardian's technician network.
Based in Savannah, Ga., Parker’s owns and operates 70 convenience stores throughout coastal Georgia and South Carolina.
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