Family Express, a regional chain of foodservice-focused c-stores with an upscale positioning, dedicates itself to offering fresh food and beverages at value prices in a convenient, friendly, clean and safe environment.
In 2020 Family Express conducted chainwide implementation of NCR Optic technology for security and frictionless payment at the pump, allowing product ordering from the pump. Family Express' car wash redemption and marketing technology offers various options for payment, subscription and mobile-wallet engagement.
The chain differentiates itself by having fresh milk and many other products delivered daily to its stores. The chain is known for its private-label concepts and products, including Cravin's Market baked goods and deli items; Java Wave coffees; Squeeze Freeze frozen beverages; Buzzed Energy beverages; Family Express brand milk, water and ice; and Family Express fuels, including E15. Stores also feature a European Cafe self-serve coffee program that can calibrate and serve multiple gourmet coffee options, customized with foam, syrups and milk.
The company has collaborated with several technology providers for a better customer experience. The initiative includes Paytronix as the company's primary loyalty provider, Olo as its online ordering platform, National Carwash Solutions for car wash and Big Club Digital for website redevelopment.
Privately held Family Express has an employee-centric culture. It offers benefits such as 401(k) matching, fitness-center access and stable scheduling.
For benchmarking purposes, store counts are as of Jan. 1, 2021.
|No. of Stores:||76|
|Rank Last Year:||95|